Return Policy

At Philips, we strive to ensure our customers are satisfied with their purchases. If for any reason you're not happy with your order, we offer a return and exchange policy under the following conditions:

1. Return Eligibility

• Timeframe: Returns must be made within 7 days from the date of purchase.
• Condition: The product must be unused, in its original packaging, and in a sellable condition. All tags, seals, and accessories must be intact.
• Proof of Purchase: Please keep your receipt or order confirmation email as proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that are damaged due to misuse or mishandling.
• Products that have been used or opened (unless defective).
• Any consumables like batteries or items with a tamper seal that has been broken.

3. Exchange Policy

• Exchanges are allowed for products of equal or lesser value.
• In case the product you wish to exchange is out of stock, we will offer a full refund or a store credit.

4. Return Process

To return or exchange a product:

• Step 1: Contact us within 7 days of receiving the product at our customer service number 0333-3251877 or email us at support@philipsonline.pk.
• Step 2: Our customer service team will guide you through the return or exchange process.
• Step 3: After approval, return the product to our designated address, ensuring it is in its original, unused condition with all packaging intact.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited back to the original payment method.
• Please allow up to 14 business days for the refund to be processed after the return has been confirmed.

6. Shipping Costs

• Customers are responsible for the return shipping costs unless the return is due to a defective or damaged product.
• In case of defective or damaged products, we will cover the return shipping costs.

7. Defective or Damaged Products

If your product arrives damaged or defective, please notify us immediately:

• You must report any defects or damages within 48 hours of receiving the product.
• If confirmed, we will either exchange the product or issue a refund, along with covering the return shipping costs.

We appreciate your business and are committed to providing excellent service. For any further inquiries regarding returns or exchanges, please don’t hesitate to reach out to our customer support team.

Contact Information:

• Phone: 0333-3251877
• Email: support@philipsonline.pk
• Website: www.philipsonline.pk